Support Analyst - Integrations & Analytics
Core
Provide technical support and data analysis for Crunchtime's AI-powered operations suite used by multi-unit restaurant chains.
Role type
Technical Customer Support Analyst
Builds
Troubleshooting tickets and ensuring data accuracy for restaurant operators
Domain
SaaS / Restaurant Operations
Deliverable
client delivery
Required skills
SQL (multi-table queries), POS systems (Toast, Aloha, Brink, Simphony), data discrepancy analysis, ticket troubleshooting
Preferred skills
Hospitality industry experience, remote application support experience
Technologies
Crunchtime platform, internal support tools
Responsibilities
Troubleshoot trouble tickets using internal tools, analyze data discrepancies to confirm accuracy, support Sales/Success teams with account management, act as a voice of the customer to inform product and engineering teams
Seniority
Mid-level, individual contributor