Concierge Intern - Bvlgari Hotel Milano
Core
Support the concierge team by handling guest requests, making reservations, arranging transportation, and providing local information to ensure guest satisfaction at a luxury hotel.
Role type
Concierge Intern
Builds
Guest service experiences and operational support for hotel guests
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Italian, English, reservation management, local area knowledge, telephone etiquette, data entry, problem resolution
Preferred skills
Hospitality training, luxury market experience, second language fluency, knowledge of Opera/Marsha/Mystique systems, cultural knowledge of Milan
Technologies
Opera, Marsha, Mystique, Concierge Assistant, PBX, computer systems
Responsibilities
Respond to guest requests for special arrangements (transportation, reservations, dry cleaning); answer and process guest calls and messages; make restaurant and activity reservations; organize tours and transfers; document and resolve guest complaints; handle invoice issuing and administrative tasks.
Seniority
Intern