Graduate Trainee -IT Desktop
Core
Provide first-level IT support to users, assisting with device setup, basic troubleshooting, and workplace technology support.
Role type
Junior IT Desktop Support Specialist
Builds
IT support services for end-users
Domain
Corporate IT / Hardware & Software Support
Deliverable
client delivery
Required skills
Computer hardware fundamentals, Windows OS basics, Networking concepts (IP, DNS, Wi-Fi, LAN), Microsoft Office and Teams, Basic troubleshooting skills
Responsibilities
Support desktops, laptops, printers, and peripherals; Troubleshoot basic hardware, software, and connectivity issues; Assist with user onboarding and device provisioning; Log and track support tickets; Maintain IT asset inventory; Provide professional end-user support
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