Account Manager (Multiple Roles Available) | Growth & Expansion
Core
Own a large portfolio of SMB and Mid-Market customers, driving renewals, reducing churn, and identifying expansion opportunities.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention and revenue growth for Simpro's operational software platform
Domain
SaaS / Operational & Trade Industries
Required skills
Account management, churn reduction, renewal forecasting, portfolio management, commercial instincts, CRM hygiene, process discipline
Preferred skills
Experience with SMB/Mid-Market customers, trade/operational industry background, ability to translate features to business outcomes
Responsibilities
Manage end-to-end renewals across a large portfolio, proactively identify at-risk customers, spot and act on expansion opportunities, maintain excellent CRM hygiene, engage with operational customers to build trust
Seniority
Mid-Senior, hands-on IC