Technical Solutions Consultant Graduate
Core
Resolve technical hardware and software issues for internal and external customers via phone, email, and on-site visits while documenting solutions in a knowledge management system.
Role type
Entry-level Technical Solutions Consultant (Graduate)
Builds
Customer support services and technical troubleshooting for HPE products
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
Troubleshooting, analytical problem solving, case management tools, customer service, verbal and written communication, remote support
Preferred skills
Industry qualification, experience with computing/storage/peripheral devices
Responsibilities
Resolve incoming technical issues via telephone and e-support; Respond to product and technical questions; Articulate case summaries and resolutions; Represent the company at customer locations and industry conferences; Partner with the Sales Pursuit team
Seniority
Entry-level, Graduate
