Service Delivery Manager – Infrastructure and Cloud Services
Core
Strategic link between clients, technical teams, and delivery operations to ensure operational excellence of IT infrastructure and cloud services.
Role type
Senior Service Delivery Manager (Infrastructure and Cloud)
Builds
End-to-end performance of infrastructure and cloud services for clients
Domain
IT Infrastructure, Cloud Services, Service Management
Required skills
ITIL practices, SLA/KPI management, stakeholder management, operational leadership, budget optimization, vendor coordination, incident/change/problem management
Preferred skills
ITIL certification, experience managing nearshore/offshore teams
Technologies
Networking, Servers, Cloud, Workplace, Cybersecurity, Monitoring tools
Responsibilities
Monitor SLAs and KPIs, lead service review meetings, act as main client contact for operational topics, coordinate multidisciplinary technical teams, drive continuous improvement and governance, follow up on budgets and cost optimization
Seniority
Senior, hands-on IC with strategic link responsibilities