Service Delivery Manager, NSCC
Core
Ensuring reliable operation and continuous improvement of HPC and research IT services through coordination of internal teams and managed service providers.
Role type
Service Delivery Manager (IT Operations)
Builds
Stable and compliant IT service delivery for HPC and research environments
Domain
IT Service Management / High-Performance Computing
Required skills
ITIL process management, incident management, change management, problem management, SLA monitoring, supplier management, ITSM tool configuration, stakeholder coordination
Preferred skills
HPC infrastructure experience, cloud environment experience, data centre operations
Technologies
ServiceNow, ManageEngine, Jira Service Management, BMC
Responsibilities
Oversee day-to-day service operations to ensure stability and continuity; Coordinate major incidents, including escalation, response, and resolution; Oversee change process to ensure proper assessment, approval, and implementation; Drive root-cause analysis for recurring or high-impact issues; Monitor service performance against SLAs and KPIs; Maintain service dashboards and operational reports
Seniority
Mid-Senior, hands-on operational lead
