Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)
Core
Provide installation, daily operations support, and troubleshooting for client platforms to meet business needs and service levels.
Role type
Entry-level End User Computing (EUC) support executive
Builds
Client platform support services
Domain
IT Operations / End User Computing
Required skills
Desktop troubleshooting, iOS/Android device familiarity, Incident management, Service request handling, System configuration monitoring, Reporting
Preferred skills
Microsoft Windows OS support, Microsoft Office Suite, Cloning Tools, macOS support, Antivirus/Malware software
Responsibilities
Install and support client platforms, Troubleshoot client platform issues, Respond to and resolve escalated incidents, Handle service requests, Monitor service levels and maintain system configurations, Participate in platform implementation and upgrade projects
