Senior Amazon Connect Engineer (Conversational AI)
Core
Build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI for US and European clients.
Role type
Senior IC Amazon Connect Engineer (Conversational AI)
Builds
Contact flows, AI agents, serverless integrations, custom agent experiences, and modernized customer service platforms.
Domain
Cloud-native contact center engineering and Generative AI
Deliverable
production ML models | product features
Required skills
Amazon Connect, Conversational AI, Generative AI/LLMs, TypeScript/Node.js, Python, React, AWS Serverless, Infrastructure as Code
Preferred skills
Amazon Bedrock, Prompt Engineering, AI tool calling, CI/CD, Monitoring/Observability, Legacy platform migration
Technologies
Amazon Connect, Amazon Bedrock, AWS Lambda, EventBridge, Step Functions, SQS/SNS, DynamoDB, Kinesis, React, AWS CDK, Terraform
Responsibilities
Design and build enterprise contact center solutions; Develop and maintain contact flows and routing strategies; Build AI-powered self-service and conversational experiences; Develop AI agents with tool-calling integrations; Implement conversational AI behaviors including escalation and fallback; Develop backend integrations using AWS Lambda; Build serverless and event-driven solutions; Develop custom agent and administrative experiences; Integrate contact center solutions with CRM and enterprise platforms; Build Infrastructure as Code; Develop and maintain CI/CD pipelines; Implement monitoring and observability; Troubleshoot complex production issues; Support migrations from legacy contact center platforms.
Seniority
Senior, hands-on IC
