SERVICE DELIVERY MANAGER
Core
Manage and develop teams to deliver services, ensuring alignment with client agreements, SLAs, and strategic goals.
Role type
Service Delivery Manager
Builds
Service delivery operations and client satisfaction outcomes
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Team leadership, Strategic planning, SLA management, Client relationship management, Process improvement, Change management, Performance monitoring, Negotiation support
Responsibilities
Manage and develop teams, Plan and control service delivery activities, Establish client and partner relationships, Ensure SLA and contract compliance, Monitor metrics and propose improvements, Manage organizational change, Support client retention and satisfaction processes, Define team goals and development plans
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