Account Executive - CCaaS
Core
Lead strategic solution sales for Cisco's Contact Centre, AI for CX, and CCaaS portfolio in Singapore, driving revenue growth and market share by engaging senior executives and building trust.
Role type
Senior Account Executive (CCaaS)
Builds
Contact Centre, AI for CX, and CCaaS solutions for enterprise customers
Domain
Telecommunications / Customer Experience / Cloud
Required skills
Enterprise solution sales, channel-led go-to-market, strategic account management, revenue quota achievement, executive stakeholder engagement, market forecasting
Preferred skills
Overlay/specialist sales experience, competitive landscape knowledge, consultative selling at board level
Technologies
Contact Centre, SaaS, cloud architectures, campaign management, workforce optimisation, quality management, AI for CX
Responsibilities
Drive revenue growth and market share for the CCaaS portfolio across Singapore; Lead strategic solution sales cycles from opportunity creation to close; Engage CX and IT executives as a trusted advisor; Enable and coach account managers and partner sellers; Orchestrate technical architects and partners to deliver technology plans; Build and maintain accurate pipeline and forecasts.
Seniority
Senior, hands-on IC
