Training Manager, Togo
Core
Lead workforce capability and act as a strategic business partner to Sales, Collections, and Operations leadership in Togo, owning the learning agenda for Energy Officers and field staff to drive sales, collections, and customer-experience targets.
Role type
Senior Learning & Development Manager (Sales Enablement & Workforce Development)
Builds
Product knowledge, process discipline, and commercial capabilities for a dispersed, mobile-first sales and agent network.
Domain
Off-grid energy, mobile money, and microfinance in West Africa
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic business partnering, learning needs analysis, curriculum design for mobile-first environments, team leadership, change management, learning analytics, budget management, LMS administration, localization of training content
Preferred skills
Experience in PAYGo/off-grid energy or telecoms, coaching certification, project management certification
Technologies
Litmos, training tracking apps, Excel/Google Sheets, dashboards
Responsibilities
Translate business priorities into learning roadmaps, diagnose performance gaps, design and deliver localized training curricula, lead and develop Regional Mentors, administer LMS and drive adoption, manage training budget and logistics, support new product launches and market expansion
Seniority
Senior, hands-on IC with team leadership
