Customer Success Partner
Core
Develop customer relationships to promote retention, loyalty, and business growth for Maersk solutions.
Role type
Customer Success Partner (Account Management)
Builds
Customer retention, revenue growth, and value realization for logistics solutions
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Account management execution, commercial knowledge, customer relations, stakeholder management, product understanding, contract management, contract compliance, invoice quality management, issue resolution, business review facilitation, account planning, pipeline management, cross-selling, upselling, tender coordination, quoting, pricing, and contracting
Responsibilities
Partner with Sales to strengthen customer relationships and accelerate growth; monitor customer performance against objectives; act as customer advocate for issue resolution; manage contract renewals and governance; facilitate business reviews and account planning; identify expansion opportunities; coordinate tender and proposal activities.
Seniority
Individual Contributor