Service Product Manager, MR (North America)
Core
Drive customer lifecycle value (CLV), installed base (IB) growth, and service revenue performance for the North American MR (Magnetic Resonance) portfolio.
Role type
Service Product Manager (Strategic)
Builds
Service attachment strategies tied to Point-of-Sale (POS) transactions, lifecycle optimization programs, and upgrade/modernization pathways for capital equipment.
Domain
Healthcare / Medical Technology / Radiology
Deliverable
product features
Required skills
Lifecycle management strategies, installed base optimization, competitive conversion strategies, market trend analysis, cross-functional collaboration, business case development, pricing strategy, KPI tracking, sales alignment, service structure knowledge for capital equipment.
Preferred skills
Experience in marketing technology, healthcare, or MedTech products and solutions.
Technologies
Point-of-Sale (POS) systems
Responsibilities
Lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs; Develop and execute regional strategies to maximize lifecycle value creation; Drive service attachment strategies tied to Point-of-Sale (POS) transactions; Manage business initiatives focused on leveraging service for growth; Identify opportunities to retain, upgrade, and expand the existing customer installed base; Partner with sales, service, and marketing teams to align customer value messaging and commercial execution.
Seniority
Mid-Senior, hands-on IC