(Senior) Service Manager, Core Diagnostics
Core
Lead service operations, application support, and revenue growth for Abbott's CRDx diagnostic products in Vietnam and Cambodia.
Role type
Senior Service Manager (Diagnostics)
Builds
Service contracts, value-added services, and assay menu expansion for hospital customers
Domain
Healthcare / In-vitro Diagnostics (Chemistry & Immunoassay)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Service operations management, P&L responsibility, team leadership, assay implementation, regulatory compliance, financial planning, NPS improvement, technical troubleshooting, strategic planning
Preferred skills
Diagnostics industry experience, Chemistry & Immunoassay expertise, test discrepancy management, cross-functional collaboration
Technologies
Diagnostic instruments (Chemistry & Immunoassay platforms), service management tools, asset tracking systems
Responsibilities
Oversee installation, maintenance, and repair of diagnostic instruments; Lead technical service and application teams; Drive service revenue growth and contract renewals; Manage service P&L and headcount planning; Ensure compliance with local regulations and quality standards; Optimize service scheduling and resource allocation; Resolve critical customer escalations; Define performance goals and conduct team reviews.
Seniority
Senior, hands-on IC with leadership responsibilities