Product Manager, Serviceability
Core
Define service user requirements and strategy for installing, configuring, diagnosing, troubleshooting, monitoring, repairing, maintaining, and upgrading software and hardware for Intuitive's robotic-assisted surgery product portfolio.
Role type
Product Manager, Serviceability
Builds
Scalable and customer-centric service methods for the da Vinci surgical system and Ion platform
Domain
Medical device / Robotic-assisted surgery
Deliverable
product features
Required skills
Product management, Lean/Six Sigma, business case development, market research, voice of customer analysis, cross-functional leadership, critical thinking, data-driven decision making, strategic initiative management, financial planning
Preferred skills
MBA
Technologies
MS Office suite
Responsibilities
Develop serviceability roadmaps and requirements aligned to product development timelines; partner with engineering and platform teams to inform upstream design decisions; conduct field rides and job shadowing to maintain domain expertise; present business cases to director/VP-level leadership; manage formal service user requirements documentation and approvals.
Seniority
Mid-Senior, hands-on IC