Director of Client Services (Remote)
Core
Strategic leader accountable for business outcomes, leadership effectiveness, operational performance, and client portfolio health across multiple service teams and complex portfolios.
Role type
Director of Client Services (Strategic Leadership)
Builds
Client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions.
Domain
Benefits Administration / HR Technology / Healthcare
Deliverable
client delivery
Required skills
Strategic thinking, enterprise leadership, business acumen, executive influence, cross-functional partnership, client portfolio judgment, leadership coaching, talent development, succession planning, change leadership, risk judgment, escalation governance, operational discipline, problem solving
Preferred skills
Experience leading leaders, managing large teams or portfolios, driving strategic planning, talent management, operational results, and financial performance
Technologies
SaaS platform
Responsibilities
Own business performance, client outcomes, portfolio health, and service effectiveness; Set direction for retention, service quality, financial performance, workforce capacity, risk mitigation, and client continuity; Lead organizational change by translating strategy into priorities; Build leadership capability through coaching, succession planning, and workforce planning; Oversee client risk management, escalation governance, operational readiness, compliance, and business continuity; Partner with VP-level and cross-functional leaders to align priorities and advance enterprise readiness.
Seniority
Director, strategic leadership & team oversight
