Director of Customer Success - Americas
Core
Lead the Customer Success organization for North America and Latin America, ensuring retention, growth, and value realization for the strategic enterprise portfolio.
Role type
Senior IC customer success director (Americas)
Builds
Customer retention, growth, and long-term partnership success for strategic enterprise accounts
Domain
B2B SaaS, risk management, compliance, fintech
Required skills
strategic account management, enterprise portfolio management, team leadership, commercial acumen, stakeholder engagement, business planning, forecasting, cross-functional influence
Preferred skills
B2B SaaS experience, risk management/compliance/fintech industry knowledge, Salesforce/HubSpot proficiency, managing geographically distributed teams
Technologies
Salesforce, HubSpot
Responsibilities
Lead a team of ~7 Customer Success Managers, drive Net Revenue Retention (NRR) and CSQL generation, partner with Sales and Product to ensure value realization, manage executive-level customer engagements
Seniority
Director, hands-on IC with team leadership
