Associate After Sales Manager- Ethiopia
Core
Oversee after-sales operations in Ethiopia, managing service delivery, warranty claims, spare parts coordination, and technical assistance to ensure high customer satisfaction.
Role type
After-Sales Manager
Builds
Service operations and customer experience for consumer electronics/renewable energy products
Domain
Consumer electronics / Renewable energy / After-sales service
Deliverable
client delivery
Required skills
Team management, warranty administration, spare parts inventory management, customer relationship management, operational planning, process improvement, KPI monitoring, reporting
Preferred skills
Advanced degree, experience in consumer electronics/renewable energy/mobile industry
Technologies
Company systems and applications
Responsibilities
Ensure timely resolution of customer complaints and warranty claims; Monitor service turnaround time and implement improvements; Coordinate with technical teams and partners for quality repairs; Manage and mentor after-sales staff; Oversee warranty administration and spare parts inventory; Build relationships with key customers and address escalations; Translate global strategy into local operational plans; Prepare performance reports and identify operational bottlenecks
Seniority
Mid-to-Senior, hands-on manager