Network Service Nasional Head
Core
Managing daily operations, setting and monitoring targets and budgets for the national service network in Indonesia.
Role type
Senior IC service operations manager
Builds
Service Center operations and repair workflows for Home Appliance & Air Solution products
Domain
Consumer electronics / Home appliances
Required skills
Service center management, team leadership, budget management, customer complaint resolution, workflow optimization, SOP implementation, VOC/VOD management, project management
Preferred skills
Electronics industry experience, English proficiency
Technologies
None stated
Responsibilities
Managing daily operations of the service network, leading and mentoring technicians, implementing service standards, optimizing repair workflows, managing VOC & VOD countermeasures
Seniority
Senior, hands-on IC