Customer Success Manager
Core
Drive renewals, expansion, and long-term value for publisher (Supply) partners by acting as a strategic advisor and ensuring platform adoption.
Role type
Senior Customer Success Manager (Publisher Partnerships)
Builds
Revenue growth and account health for publisher partners
Domain
Ad Tech / Digital Media / Publisher Ecosystems
Required skills
Account management, revenue growth (renewals/upsell), strategic client engagement, data analysis, CRM management, cross-functional collaboration
Preferred skills
Ad tech experience, Ad Serving knowledge, HTML basics, campaign setup processes
Responsibilities
Own a book of business with accountability for renewals and upsell; Lead business reviews (QBRs/ABRs/SBRs) and strategic planning; Analyze campaign performance to provide data-driven recommendations; Manage account planning, reporting, and health tracking; Lead platform demos, onboarding, and training; Partner with Sales, Supply Operations, Product, and Support teams.
Seniority
Mid-Senior, hands-on IC
