Customer Success Partnership Manager
Core
Own the commercial and strategic health of a portfolio of Pencil accounts, driving expansion, renewal, and long-term partnership strategy for small businesses and creative individuals using Generative AI for advertising.
Role type
Senior Customer Success Partnership Manager
Builds
Account growth, renewal, and strategic roadmaps for SaaS advertising technology clients
Domain
Advertising technology / Generative AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account strategy, commercial management, stakeholder relationship building, QBR execution, upsell identification, account documentation, subscription business models
Preferred skills
Experience in advertising or marketing tech, familiarity with Generative AI in creative workflows, partnership mindset
Technologies
Pencil SaaS platform
Responsibilities
Own day-to-day commercial and strategic health of a portfolio of accounts; Build and run account cadence including QBRs and roadmap conversations; Partner with Customer Success Team to align platform experience with account strategy; Maintain complete and client-ready account documentation and trackers; Proactively identify and pursue expansion and upsell opportunities
Seniority
Mid-Senior, hands-on IC
