Product Management Director – Outbound Contact Center Solutions
Core
Lead product strategy and market evangelism for Five9's Outbound Contact Center SaaS solutions, driving proactive customer outreach, compliance, and revenue growth for enterprises.
Role type
Director of Product Management (Outbound Solutions)
Builds
Outbound SaaS platform features including multi-channel campaign orchestration, predictive dialers, and AI-driven engagement optimization.
Domain
Cloud Contact Center (CCaaS) / Outbound Communication / Enterprise SaaS
Deliverable
product features
Required skills
Product strategy, market evangelism, outbound contact center domain expertise, compliance regulation knowledge (TCPA, Reg F, FDCPA), SaaS roadmap alignment, executive stakeholder influence, presales enablement
Preferred skills
MBA or advanced degree, experience in collections or financial services, thought leadership in outbound innovation
Technologies
Predictive dialers, multi-channel campaign orchestration, AI-driven engagement tools
Responsibilities
Act as the face of the outbound portfolio in customer meetings and analyst sessions; equip presales teams with outbound-specific positioning and demos; capture customer feedback to evolve the product roadmap; serve as an evangelist at industry events and advisory boards.
Seniority
Director, strategic leadership with hands-on market engagement
