Account Manager - Marketing industry (Talent pool)
Core
Primary relationship owner for a portfolio of marketing clients, ensuring satisfaction, retention, and account growth by bridging client objectives with internal delivery teams.
Role type
Account Manager (Marketing)
Builds
Client relationships, performance reports, and strategic recommendations for marketing campaigns.
Domain
Marketing, E-commerce, SaaS
Deliverable
client delivery
Required skills
Account management, digital marketing channels (paid media, SEO, social, email, content), client relationship management, project management, CRM tools, data interpretation, English communication (B1-C1)
Preferred skills
Performance marketing/ecommerce agency experience, marketing reporting platforms (Google Analytics, Looker Studio), specific channel expertise, upsell opportunity identification, project management tools (Asana, Monday.com, ClickUp)
Responsibilities
Serve as main point of contact for assigned marketing clients, lead regular client meetings to review performance and strategy, develop and present monthly performance reports with strategic insights, translate client goals into internal briefs for delivery teams, proactively identify upsell and expansion opportunities, monitor campaign performance and ensure on-time deliverables, manage client expectations regarding timelines and scope, escalate and resolve client issues, collaborate with internal specialists on strategy, track account health metrics (NPS, retention, revenue) and flag at-risk accounts.
Seniority
Mid-level (2-4 years experience)