Call Center Representative
Core
Answer incoming calls to assist patients, referring physicians, and support agencies with registration, scheduling, insurance verification, and message routing in a healthcare setting.
Role type
Call Center Representative (Patient Access)
Builds
Patient appointment schedules and electronic health record (EHR) updates
Domain
Healthcare / Orthopedics
Required skills
Customer service, Appointment scheduling, Insurance verification, EHR navigation (Epic), Medical terminology, English communication
Preferred skills
Call center experience, Windows environment proficiency, Team collaboration
Responsibilities
Register new patients, Update patient demographics, Schedule and reschedule appointments, Verify patient insurance, Enter and route patient messages into Epic, Communicate with internal employees to meet patient needs
Seniority
Entry-level to Mid-level, hands-on IC