Senior Vice President, Product Management- Sprinklr Service
Core
Define and execute AI-native product strategy for the Sprinklr Service suite (CCaaS, Telephony, Workforce Management, AI Agents) to drive growth, profitability, and customer experience for enterprise brands.
Role type
Senior Vice President, Product Management (Strategy & Leadership)
Builds
AI-powered customer service platforms and experiences for global enterprise clients
Domain
Enterprise SaaS / Customer Experience Management (CX) / AI
Deliverable
production ML models | product features
Required skills
AI-native product strategy, global enterprise SaaS leadership, end-to-end product lifecycle management, AI-driven monetization, cross-functional executive leadership, strategic M&A and ecosystem partnerships
Preferred skills
CCaaS domain expertise, thought leadership and industry evangelism, agile/DevOps methodologies, technology budget management
Technologies
AI Agents, Copilots, CCaaS, Telephony, Workforce Management, APIs, integrations
Responsibilities
Define multi-year AI product strategy and roadmap; lead global product organization and talent development; drive pricing, monetization, and profitability; partner with engineering and GTM teams; engage directly with enterprise customers and industry forums; execute organic and inorganic growth plans
Seniority
Senior, hands-on IC with strategic leadership
