Director of Success
Core
Own the post-onboarding stage for mid-market and strategic accounts, driving long-term retention, product adoption, and customer satisfaction for Connecteam's deskless workforce management platform.
Role type
Director of Customer Success (Enterprise/Mid-Market)
Builds
Customer success outcomes, retention, and product adoption for large organizations
Domain
SaaS / Customer Success / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and mentorship, strategic account management, large-scale product implementation, data-driven KPI tracking, cross-functional collaboration, process optimization, customer advocacy, market knowledge, scaling customer success operations
Preferred skills
Experience in SaaS environments, ability to engage stakeholders from C-suite to frontline, high emotional intelligence
Technologies
Connecteam platform
Responsibilities
Lead three specialized teams for product implementation and customer success; drive retention and gross retention metrics; guide organizations from C-suite to end-users for seamless platform integration; monitor and report on key success metrics; collaborate with Sales, Marketing, and Product teams; optimize customer success processes; build strong relationships with key customer stakeholders
Seniority
Director, hands-on leadership with team management
