Director of Client Onboarding & Enablement
Core
Lead a large organization to drive new and existing client revenue through onboarding builds, trainings, and implementation functions, evolving the function from transactional to a strategic client implementation engine.
Role type
Director of Client Onboarding & Enablement
Builds
Scalable onboarding experiences, digital/automated training solutions, and streamlined service models for clients in the experiences industry (tours, activities, attractions).
Domain
SaaS / Travel Technology / Experiences Industry
Required skills
Strategic leadership, organizational development, process optimization, automation/AI implementation, cross-functional partnership, performance management, service model design.
Preferred skills
Experience scaling onboarding operations, expertise in digital enablement and AI tools, background in SaaS commercial growth.
Technologies
AI tools, automation platforms, dashboarding tools, workflow management systems.
Responsibilities
Lead and develop a 50+ person manager-led organization; Define and execute onboarding strategy aligned with commercial growth; Accelerate client launches and improve commercial outcomes; Build a scalable service model with self-service and white-glove options; Drive automation and AI-enabled solutions; Strengthen operational excellence with metrics and dashboards.
Seniority
Director, strategic leadership with hands-on operational oversight