Director of Client Onboarding & Enablement
Core
Lead a 50+ person organization to drive new and existing client revenue through onboarding builds, training, and implementation functions for reservation software.
Role type
Director of Client Onboarding & Enablement
Builds
Scalable onboarding experiences, digital/automated training solutions, and service models for boat rentals, museums, food tours, and events.
Domain
SaaS / Travel & Experiences
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Organizational leadership, strategy definition, performance management, process optimization, automation/AI implementation, stakeholder partnership, service model design, metrics establishment
Preferred skills
Experience scaling onboarding operations, digital transformation, commercial alignment
Technologies
AI-enabled solutions, digital education paths, workflow tools, reporting dashboards
Responsibilities
Lead and develop a large manager-led onboarding organization; Define and execute onboarding strategy aligned with commercial growth; Accelerate client launches and improve commercial outcomes; Build a scalable service model with self-service and white-glove options; Drive automation and AI-enabled solutions; Strengthen operational excellence with clear metrics and cadences
Seniority
Director, strategic leadership & organization building