Director of Collections Strategy
Core
Build and lead end-to-end collections strategy for personal loans and student loan refinance, leveraging risk modeling and analytics to optimize portfolio performance and customer experience.
Role type
Director of Collections Strategy (Senior Leadership)
Builds
Collections strategy, loss-mitigation programs, and operating models for personal loan and student loan portfolios.
Domain
Consumer Finance / Fintech / Credit Risk
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Consumer lending collections strategy, loss mitigation strategy, collections analytics, unsecured consumer lending expertise, SQL, statistical modeling, vendor management, portfolio KPI definition, cross-functional leadership
Preferred skills
AI/machine learning integration in collections, scaling collections functions in high-growth fintech, modern digital collections capabilities, regulatory compliance knowledge
Technologies
SQL, Python, Tableau, Looker
Responsibilities
Design and optimize treatment strategies (early-stage outreaches, hardship programs, pre-charge-off interventions), execute tests across digital and traditional communication channels, lead AI integration roadmap, define and monitor portfolio KPIs, manage third-party vendor performance and operating model.
Seniority
Director, strategic leadership with hands-on analytics
