Delivery Manager
Core
Operational Delivery Manager responsible for service delivery, resource planning, and SLA compliance for a specific client group within Managed Services.
Role type
Senior IC Delivery Manager (IT Managed Services)
Builds
IT Managed Services operations and client service delivery
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
ITIL certification, team leadership, operational planning, SLA management, change management, incident/problem management, resource optimization, stakeholder communication
Preferred skills
Scrum, Prince2, Lean certifications, experience with Microsoft 365, Azure, Citrix
Technologies
Microsoft 365, Azure, Citrix, Topdesk
Responsibilities
Plan and organize operational tasks for a specific client group, ensure correct execution of SLA tasks, coordinate changes, incidents, problems, and patches, act as operational SPOC for clients and first point of contact for Service Managers, collaborate with internal Service Managers balancing client and organizational interests, ensure accuracy and completeness of tasks in Topdesk, deliver operational reports to clients and input for SLR to internal Service Managers, proactively drive efficiency improvements within the team, conduct operational meetings with clients, motivate and stimulate the client team
Seniority
Senior, hands-on IC
