Field Service Manager - Crown Forklifts Auckland
Core
Lead the Auckland Service team to achieve financial and operational targets, manage technician productivity and resourcing, and ensure high-quality service delivery for material handling equipment customers.
Role type
Field Service Manager (Material Handling Equipment)
Builds
Service operations and customer satisfaction for forklifts and material handling equipment
Domain
Industrial equipment / Material handling / Automotive repair
Deliverable
client delivery
Required skills
Team leadership, customer relationship management, operational target management, technician engagement, product knowledge (forklifts), mechanical/electrical trade background
Preferred skills
Auto Electrical, Diesel Mechanic, Mechanical experience, trade qualification, IT proficiency
Responsibilities
Manage team productivity and resourcing, engage with customers to exceed service expectations, collaborate with Sales for customer retention, support technicians in field operations
Seniority
Mid-level, hands-on leadership