Product Manager Customer Portal Core (m/w/d)
Core
Proactively support B2B customers as the primary contact, coordinate customer requests with Sales leadership, and drive cross-selling/up-selling initiatives.
Role type
B2B Customer Success Manager / Account Manager
Builds
Long-term partnerships and successful B2B relationships for a leasing company
Domain
Financial services / Leasing / B2B
Deliverable
client delivery
Required skills
Customer success management, sales, B2B environment experience, communication, teamwork, structured independent work, customer orientation, solution-oriented thinking, technical understanding, digital tools affinity
Preferred skills
Experience in customer service, event participation (e.g., HR fairs)
Responsibilities
Proactively support B2B customers, coordinate customer requests with Head of Sales, process service inquiries independently, identify cross- and upselling potentials, collect and analyze customer feedback
Seniority
Individual Contributor, entry to mid-level