Service Delivery Manager Infrastruktur Services (w/m/d)
Core
Ensuring SLA-compliant service delivery for IT infrastructure services according to customer agreements while driving continuous service optimization.
Role type
Service Delivery Manager (IT Infrastructure)
Builds
Standardized and highly scalable IT infrastructure services for Enterprise customers and SMEs
Domain
IT Infrastructure Services
Deliverable
client delivery
Required skills
IT infrastructure knowledge, MS Office proficiency, negotiation skills, presentation skills, customer orientation, business acumen
Preferred skills
Experience in Service Delivery Management, flexibility, high performance readiness, sense of responsibility
Responsibilities
Overseeing SLA-compliant performance, creating and analyzing reports to derive optimization measures, conducting regular meetings with customers and internal stakeholders to ensure service quality
Seniority
Mid-level, hands-on IC
