ServiceDesk Engineer L1
Core
L1 ServiceDesk Engineer handling basic problem analysis, bug identification, and automation for Tabby's payment platform.
Role type
L1 ServiceDesk Engineer
Builds
Tabby's payment platform for shoppers and global brands
Domain
FinTech / Payments
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Jira, monitoring and logging tools (Datadog, Grafana, Kibana), SQL queries, software development principles, administrative automation tools
Preferred skills
Google Cloud, Google Apps Script, scripting (Bash, Python, Go), ITIL processes, FinTech knowledge, Jira administration, startup experience
Responsibilities
Handle requests from the support team and colleagues (basic problem analysis), Identify and report bugs, Standardize solutions and update documentation for L1 and L2 teams, Analyze technical issues and create development tasks for fixing them, Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements), Automate routine tasks