Senior Qa Analyst
Core
First line of product support and QA specialist for a SaaS security/compliance platform, bridging customers, Product, and Engineering to resolve issues and improve quality.
Role type
Product Support Specialist (German-speaking)
Builds
Customer support operations, knowledge systems, release communications, and QA processes for a European SaaS security product.
Domain
SaaS / Cybersecurity / Compliance
Deliverable
product features | dashboards & analysis | client delivery
Required skills
German (C1/C2), English, cloud platforms (AWS/GCP/Azure), APIs, SaaS architectures, SQL, support tools (Zendesk/Intercom), analytical problem solving
Preferred skills
none stated
Technologies
AWS, Google Cloud, Azure, Zendesk, Intercom, SQL
Responsibilities
Handle customer inquiries via chat and resolve technical issues; document and track bug reports; conduct pre-release QA checks; maintain and improve knowledge base articles; create release communication materials; refine support workflows; train Customer Success teams
Seniority
Mid-level (1–4 years experience)
