Solutions Support Engineer, (Cloud Security & AI)
Core
Provide technical support for Wiz's cloud security and AI platform, troubleshooting customer issues and scaling support through automation.
Role type
Solutions Support Engineer
Builds
Wiz cloud security and AI platform
Domain
Cloud Security & AI
Deliverable
client delivery
Required skills
Cloud technologies (Azure, AWS, GCP), debugging code (Java, Python, Shell), system administration, incident management, automation scripting
Preferred skills
None stated
Technologies
Azure, AWS, GCP, Java, Python, Shell
Responsibilities
Troubleshoot and solve customer technical issues, identify cases requiring escalation, create and maintain incident management requests, design and implement solutions to scale support via automation, participate in on-call rotation
Seniority
Mid-level, hands-on IC
Sourced via greenhouse · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.