Manager of Customer Success
Core
Lead a frontline Customer Success team while personally owning a book of business to drive onboarding, activation, and retention for commercial fleets and drivers.
Role type
Manager of Customer Success (Player-Coach)
Builds
Coast Fleet and Fuel Card spend management platform for commercial fleets
Domain
Fintech / B2B Card Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, Account Management, Team leadership, Onboarding execution, Retention strategy, Expansion pipeline management, Data fluency, Coaching and mentoring
Preferred skills
Fintech experience, SaaS experience, Operations-heavy customer segments
Technologies
Salesforce, Sigma, Outreach, AI toolkit
Responsibilities
Manage and mentor a team of high-performing CSMs, carry a book of business to model best-in-class onboarding and retention, drive fleet activation velocity, create account-specific value plans, build a proactive expansion pipeline, develop a repeatable 1:1 coaching framework, champion operational rigor using data systems.
Seniority
Manager, hands-on IC with team leadership
