Customer Service Advocate
Core
Single point of entry for customer requests regarding aftermarket service activities, coordinating field service engineers, and managing spare parts and invoicing for Spain and Portugal.
Role type
Customer Service Advocate (Service Operations)
Builds
Aftermarket service delivery and customer satisfaction for microscopy and imaging solutions
Domain
Life sciences, diagnostics, and biotechnology (microscopy, imaging, and analysis)
Deliverable
client delivery
Required skills
Customer interface management, field service coordination, spare parts ordering, quote creation, work order closure, invoicing management, multi-language communication
Preferred skills
SAP, Salesforce
Responsibilities
Serve as the single point of entry for customer requests via email and phone, order and monitor spare parts delivery, optimize field service engineer planning, create customer quotes and follow up for purchase orders, coordinate timely closure of work orders in SFDC and SAP, ensure returns and invoicing align with KPIs
Seniority
Individual Contributor