Aftersales Support
Core
Customer-facing support for modernization programs, retrofit upgrades, and supply of change parts/spares for packaging machines.
Role type
Aftersales Support Specialist
Builds
Quotations, bills of materials (BOMs), and parts orders for packaging machinery
Domain
Industrial machinery (packaging) / Aftermarket services
Deliverable
client delivery
Required skills
Customer enquiry assessment, commercial and technical quotation drafting, BOM management, parts ordering and logistics tracking, remote diagnostics support, site survey scheduling, cost-effective upgrade recommendation
Preferred skills
Mechanics educational background, engineering degree, experience in technical customer-facing environments
Technologies
CRM systems
Responsibilities
Receive and prioritize customer enquiries via phone, email, and CRM; assess scope and urgency of modernization or spare parts requests; draft accurate quotations including scope, parts, labor, and commercial terms; maintain BOMs and part documentation; assist with scheduling site surveys and installation visits; provide technical advice on spare parts and retrofit options; support remote diagnostics and troubleshooting; place and track parts orders with suppliers; support sales teams in capturing aftermarket opportunities
Seniority
Junior to Mid-level (2-3 years experience)