Process Manager (Change Enablement)
Core
Own and continuously improve the end-to-end Change Enablement process across a complex ICT service management environment for a Federal Government customer.
Role type
Senior Change Enablement Manager
Builds
Service stability and governance frameworks for Federal Government ICT services
Domain
IT Service Management (ITIL) / Federal Government
Required skills
Change Enablement process ownership, Change assessment and authorization, Change Advisory Board (CAB) facilitation, ITIL practices, Risk-based decision-making, Process documentation, Performance tracking and reporting
Preferred skills
Stakeholder engagement, Influence across technical and non-technical teams
Technologies
ITIL, AGSVA clearance systems
Responsibilities
Coordinate change assessment, authorisation and scheduling; Facilitate Change Advisory Board (CAB) meetings; Maintain change policies, procedures and process maps; Track change performance, success rates and compliance trends
Seniority
Senior, hands-on IC
