Implementatie Manager CRM & Online
Core
Managing end-to-end implementation of CRM and online solutions to ensure digital transformation initiatives are successfully tested, accepted, and stabilized for operational use.
Role type
Implementation Manager (CRM & Online)
Builds
CRM and online solutions for business customers
Domain
Telecommunications / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CRM system expertise, change management, UAT coordination, risk management, stakeholder collaboration, operational continuity planning
Preferred skills
Experience with Salesforce, complex multidisciplinary projects, digital service delivery
Technologies
Salesforce
Responsibilities
Regulating end-to-end implementations from concept to go-live, ensuring teams are operationally ready for new solutions, coordinating UAT and acceptance with key users, leading go-lives including runbooks and fallback scenarios, contributing to digital workflow adoption, maintaining risk awareness, ensuring stable landing and follow-up improvements, collaborating with Delivery Implementation Manager and stakeholders
Seniority
Mid-Senior, hands-on IC
