Client Success Manager (m/w/d)
Core
Managing and developing existing customer relationships in performance marketing and social recruiting to drive satisfaction, onboarding, and growth.
Role type
Client Success Manager
Builds
Customer success outcomes, onboarding processes, and upsell/cross-sell opportunities for performance marketing and social recruiting services
Domain
Performance Marketing and Social Recruiting
Deliverable
client delivery
Required skills
Account management, customer success, consulting, proactive advisory, customer satisfaction monitoring, upsell/cross-sell identification, internal collaboration
Responsibilities
Manage and develop existing customer relationships, guide new customers through the onboarding process, provide proactive recommendations on performance marketing and social recruiting, monitor customer satisfaction and conduct regular reviews, identify upsell and cross-sell opportunities, collaborate with internal teams to implement customer requirements