Ingeniero Preventa Ti Software Itsm Itam
Core
Pre-sales engineer specializing in ITSM and BPM software solutions, creating technical proposals, demos, and PoCs for corporate clients.
Role type
Pre-sales Solution Engineer (ITSM/BPM)
Builds
Technical proposals, solution architectures, and PoCs for IT service management software.
Domain
IT Service Management (ITSM) and Business Process Management (BPM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Pre-sales consulting, solution architecture design, project estimation, proposal writing, client relationship management, training delivery, licensing scheme knowledge
Preferred skills
ITIL, COBIT, ISO knowledge
Technologies
ServiceNow, BMC, Aranda, ProactiveNet, Atlassian, Zendesk, Asana, Jira, Confluence, Appian, Bizagi, Pega, Tibco
Responsibilities
Create technical proposals and solution architectures, conduct demos and PoCs, train sales teams and clients, manage client relationships and support project closure
Seniority
Mid-level, hands-on IC
