MPS Customer Delivery Manager
Core
Fostering customer satisfaction by owning operational relationships, managing risks, and driving SLA delivery for service operations.
Role type
Customer Delivery Manager
Builds
Seamless service delivery and operational plans
Domain
IT Service Management / Business Operations
Deliverable
client delivery
Required skills
Risk management, SLA delivery, team leadership, expense target management, KPI measurement, complex problem solving, project management
Preferred skills
ITIL/ITSM knowledge, strategic growth contribution
Technologies
ITIL/ITSM frameworks
Responsibilities
Develop and nurture customer satisfaction through operational relationships; serve as primary contact for operational issues; manage expense targets and performance goals; manage risk for projects; lead teams for service delivery; support account delivery managers on difficult accounts; measure and report KPIs; drive alignment on business review meetings; solve complex problems; lead moderate to high complexity projects.
Seniority
Mid-level, hands-on IC with team leadership
