Senior Business Analyst (ServiceNow)
Core
Senior Business Analyst owning the evolution of the ServiceNow platform, driving process improvements, shaping integrations, and ensuring client-facing tools function optimally.
Role type
Senior Business Analyst (ServiceNow)
Builds
ServiceNow platform enhancements, integrations, and governance frameworks
Domain
Digital security, identity management, IT service management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform expertise, functional specification creation, API and data flow definition, workflow diagramming, UAT coordination, platform upgrade planning
Preferred skills
Experience with ITSM/CRM platforms, executive presentation skills
Technologies
ServiceNow, APIs, middleware
Responsibilities
Translate stakeholder requirements into user stories and functional specs; Analyze user workflows to identify process improvement opportunities; Build workflow diagrams and process documentation; Support UAT validation and integration definition; Maintain platform documentation; Participate in ServiceNow upgrade planning and governance initiatives
Seniority
Senior, hands-on IC
