ServiceNow Senior Business Systems Analyst
Core
Partner with business process owners and stakeholders to drive efficiency and process improvement within the ServiceNow platform.
Role type
Senior Business Systems Analyst (ServiceNow)
Builds
ServiceNow platform enhancements, custom reporting, and integration points for ITSM and HRSD systems.
Domain
Accounting and Consulting / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, business analysis, requirements gathering, solution design, process improvement, functional/technical specification documentation, test plan execution, regression and user acceptance testing, data mapping, cross-functional project management, consultative thought leadership
Preferred skills
3rd party software experience (Workday, CRM)
Technologies
ServiceNow, ITSM, HRSD, MS Office (Word, Excel, Visio, PowerPoint)
Responsibilities
Partner with business owners to address process improvement; Liaise between business partners and IT for system implementation and upgrades; Document business and functional specifications; Execute test plans and manage UAT; Identify integration points and data needs; Prioritize tasks across competing business interests.
Seniority
Senior, hands-on IC