ServiceNow Senior Business Systems Analyst
Core
Partner with business process owners and stakeholders to drive efficiency and process improvement within the ServiceNow platform.
Role type
Senior Business Systems Analyst (ServiceNow)
Builds
ServiceNow platform enhancements, custom reporting, and integration points for ITSM and HRSD systems.
Domain
Accounting and Consulting / IT Service Management
Required skills
ServiceNow platform expertise, business analysis, requirements gathering, solution design, process improvement, test plan execution, UAC coordination, data mapping, functional/technical specification documentation
Preferred skills
3rd party software experience (Workday, CRM), Agile Scrum
Technologies
ServiceNow, MS Office (Word, Excel, Visio, PowerPoint)
Responsibilities
Partner with business process owners to drive efficiency; Liaise between business partners and IT for system implementation and upgrades; Document business and functional/technical specifications; Prepare and execute test plans; Manage regression and user acceptance testing; Identify integration points and process flows.
Seniority
Senior, hands-on IC