Merchants Customer Service Representative - Dutch & English Speaker

Madrid💼 Full-time🗓 2026-06-05 → 2026-08-06

Core

Provide world-class customer service and consultative support to merchants, resolving inquiries and helping them utilize online and mobile platforms.

Role type

Merchant Customer Service Representative

Builds

Merchant support for American Express consumer and commercial services

Domain

Financial Services / Payments

Deliverable

client delivery

Required skills

Dutch (fluent), English (fluent), consultative approach, first contact resolution, system navigation, data documentation

Responsibilities

Respond to merchant inquiries and concerns, build meaningful relationships with merchants, meet quality and productivity targets, navigate computer systems to enable merchant platform usage, document payment and account details, adapt to changing environments

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About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Ang