CUSTOMER SERVICE AGENT : GERMAN SPEAKING
Core
Provide high-quality customer service by investigating, resolving, and processing high-volume enquiries while cross-selling products to enhance customer loyalty.
Role type
Customer Service Agent
Builds
Customer support interactions and sales opportunities
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Computer literacy, MS Word proficiency, excellent typing speed, Dutch (fluent), English (fluent), customer orientation, conflict resolution, ability to work under pressure
Preferred skills
Results driven, quality focus, planning and organizing, ability to adapt to changes, teamwork
Technologies
Customer related information systems, MS Word, Email
Responsibilities
Investigate and resolve customer enquiries, escalate queries to appropriate channels, provide accurate product information, cross-sell client products, maintain and secure customer records, achieve personal targets