Merchant Security Expert with German and English
Core
Proactively address transaction-related requests, verify documents based on risk assessments, and monitor merchant behavior for compliance with AML and internal terms.
Role type
Merchant Security Specialist (Risk & Fraud)
Builds
Payment security and compliance for small businesses globally
Domain
Fintech / Payment Processing / Fraud Prevention
Deliverable
client delivery
Required skills
German (fluent), English (fluent), risk assessment, document verification, AML compliance, decision-making for payment limits, multi-channel communication (phone/chat/email)
Preferred skills
patience, curiosity, persistence, organizational skills, attention to detail
Responsibilities
Contact merchants to verify documents based on risk assessments; Monitor merchant behavior for AML and T&C compliance; Review customer business and adjust payment limits; Handle escalated inbound calls from Level 1 support
Seniority
Individual Contributor