CUSTOMER SERVICE AGENT : DUTCH SPEAKING
Core
Handle high-volume customer enquiries, resolve issues, and provide accurate product/service information via call centre operations.
Role type
Customer Service Agent
Builds
Customer support interactions and sales cross-selling opportunities
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Dutch (fluent), English (fluent), computer literacy, MS Word proficiency, typing speed, conflict resolution, empathy, planning and prioritizing
Preferred skills
results driven, quality focus, ability to work under pressure, ability to adapt to changes, teamwork
Responsibilities
Investigate and resolve customer enquiries, escalate complaints, provide accurate product information, cross-sell products, maintain customer records, achieve personal targets
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